Returns Policy

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund.

We accept returns based on incorrect sizes only if item is in unused and the same condition that you have received it. It must also be in the original packaging. It is the buyer's responsibility to cover return postage.

Additional non-returnable items:

  • Items returned due to a variation in colour from the actual Item received and the colour displayed on your monitor. We try to match the products on the site exactly as they appear but due to differences in monitors and the way they are manufactured we can't be held responsible for variations in colour.
  • Gift cards or coupons
  • Prizes

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If we are satisfied with the returned item then your refund will be processed. In the case of refund, a credit will be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@musink.com.au

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  

Shipping

To return your product please email us at sales@musink.com.au to initiate the returns process.

The buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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